It was reported that during a da vinci-assisted prostatectomy procedure, as the surgeon sat down at the console the arms on the system were not aligned and were not moving in the correct direction.The customer had attempted to power cycle the system but the issue was not resolved.The customer contacted an intuitive surgical, inc.(isi) technical support engineer (tse) for troubleshooting assistance.The tse instructed the customer to verify the camera orientation was correct and to reseat the sterile adapters but the issue persisted.There was no report of patient harm, adverse outcome or injury.Isi contacted the initial reporter and obtained the following additional information: the customer attempted to troubleshoot the issue, however, they were unsuccessful.At that time, the customer made the decision to complete the procedure using another da vinci surgical system.The customer stated that the procedure was delayed one hour and additional anesthesia was administered in order to switch da vinci systems.
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