Customer reported "test failed" error message multiple times when depositing blood/treatment reagent mixture to the sensor.Customer continued to repeat test until a patient result was achieved.The leadcare ii user's guide specifies "if an error message is encountered repeatedly, contact product support".Review of the analyzer event logs showed the customer had not run the qc controls according to the manufacturer's instructions since may 15, 2018.Periodic testing with blood lead qc controls is used to monitor analyzer performance.Testing of the returned unit at magellan did not replicate the error message, however testing of qc controls produced results outside of the expected range.During visual inspection corrosion was noted on the sensor pins.Corrosion of the sensor pins occurs when there is overexposure of the analyzer pins to the assay's acidic treatment reagent.This occurs when used test sensors are not removed immediately after testing (per instrument instructions) or when too much sample is added to the test sensor.No reported harm or injuries occurred as a result of this incident, however because the analyzer was able to generate a failing result for the controls there is a potential an erroneous patient result could be generated.Magellan provided the customer with a new instrument and additional information on proper analyzer maintenance.Case number: (b)(4).
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