Additional narrative: device was used for treatment, not diagnosis.There was no known reported patient involvement associated with the complained event.Unknown when device malfunctioned.(other): without a valid part and lot number, the udi is not available.Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.Without a lot number the device history records review could not be completed.The investigation could not be completed; no conclusion could be drawn, as no product was received.
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It was reported that one (1) synfix evolution aiming device holder comes apart but does not go back together.This was discovered when the synfix evolution instrument set was shipped to the sales consultant for a case on (b)(6) 2018.The set had been sent out for a case on (b)(6) 2018 and was returned to (b)(4) distribution center, inspected, and sent out again for cases on (b)(6) and (b)(6) 2018.The set was returned again, inspected and sent out for a case on (b)(6) 2018.There was no patient or case impact with the (b)(6) 2018 surgery.This complaint involves one (1) device.This report is 1 of 1 for (b)(4).
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