Manufacturer's investigation conclusion: the reported event of a motor error could not be confirmed through this evaluation as no motor errors were reproduced during the analysis of the returned centrimag motor and no console log file data from the time of the reported event is available.The centrimag motor, serial number (b)(4), was returned and evaluate.The reported event was not confirmed and could not be duplicated during testing.The system did not display any error codes or messages at any point.The unit and pump ran smoothly at all speeds.The motor cable was inspected and no issues were found.A full functional checkout was performed and the unit passed all tests.The returned device was found to function as intended.As a result, the root cause for the reported event could not be conclusively determined nor correlated to a device related issue.A review of the device history records revealed the device met applicable specifications.No further information was provided.The manufacturer is closing the file on this event.The centrimag motor was returned to the customer site.
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