The quality records have been reviewed and checked.A visual examination confirms the incorrect packaging of the tibial plateaus.There were two plateaus with pinhole design in the package, instead of 1 x pinhole and 1 x dovetail design.Two sets were manufactured in this production order.In the second set, the counterparts with dovetail design could be ensured.It is a one-to-one substitution.The cause is a human error.The warehouse stock has been checked and no further faulty sets have been identified.To prevent this error, a corrective and preventive action has been initiated and an engineering change introduced for an additional quality control.The employees are trained in this regard.The waldemar link (b)(4) is aiming for the highest product quality and trying to keep the failure rate as low as possible by means of the customer feedback.Permanent employee trainings and market surveillance are performed.
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