It was reported by the healthcare professional to the company sales representative "the surgeon and tech could not get a good image through the scope.Per the account, they switched to the pedi version; towers, light cords, cameras, and monitors attempting to get a working image.Scope was not inserted into patient.The patient was not under anesthesia at the time, but the case was delayed while the team opened the other scope and got set up." there was a 15 minute delay in surgery.No additional intervention needed.No serious injury or death.
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Investigation: no product is at hand.Batch history review: the device quality and manufacturing history records have been checked for all the lot numbers and found to be according to the specification, valid at the time of production.Conclusion and root cause: no product available and therefore it is not possible to determine an exact conclusion and root cause.Rationale: unfortunately due to a lack of data and without the product, we can not determine the exact cause.If further investigations are required, the product should be provided for examination.According to the quality standard and dhr files, a material defect or production error can be excluded.There is the possibility for an improper handling due to bent light cords, damage due to an incorrect handling by cleaning/ disinfection or sterilization and there is also the possibility for an improper maintenance.No capa is necessary.
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