Date of report: 19dec2018.Date of manufacturer: 18dec2018.The customer was provided with details on repairing the device themselves or sending in unit for repair.Numerous attempts were made to contact the customer to obtain information regarding the repair of the device, however, no response was received.Should additional information be obtained, a supplemental report will be filed.
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Date rec'd by mfr: 15march2019.Method, results, conclusion.The customer replaced the blower to address the reported problem.The unit successfully passed the required performance verification test.A blower motor assembly was returned to the failure investigation (fi) lab for evaluation.Visual inspection of the blower motor assembly revealed no signs of damage or contamination to the exterior of this unit.There were no signs of damage or contamination to the impeller, surrounding area, end cap, or the end cap o-ring.Operational testing was performed and cycling the power did not produce any failures, the test ventilator did boot up and deliver breaths, and no errors were generated during approximately 4 hours of operation with the blower running.This customer returned v60 blower assembly was tested and no failures were identified.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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