Method: nc/capa history review, labelling review, risk assessment.Result: the customer reported event was not confirmed as the hospital refused to provide any additional information about this event.The hospital would not provide any additional information after several attempts.The lot number was not provided, so a manufacturing record review could not be performed.Conclusion: a root cause could not be determined as not enough information was provided to perform an investigation.Possible root causes include preparing the screw hole too deep, incorrect screw size, incorrect trajectory, poor bone quality, excessive post op activity, and/or patient fall.Device not returned.
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