A customer reported during the sculpt phase of a cataract procedure on the right eye, the system indicated there was an occlusion.The procedure was completed with a different system.There was no harm to the patient.Additional information was requested; however, none has been received to date.
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The lot complaint history was reviewed; this is the first complaint for the finish goods lot and first for this issue for this lot.The device history record shows the product was built and released per specifications.The customer did not retain a sample for this complaint report; visual inspection or functional testing could not be conducted in order to ascertain the potential failure mode of the consumable device.The root cause of the customer's complaint could not be established as a sample has not been received.Without analysis of the sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.After an investigation of this complaint, it has been determined that no action will be taken at this time as a sample was not returned and a root cause evaluation could not be performed.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.Consumables manufacturing management has been made aware of this complaint through the consumer affairs review meeting.The manufacturer internal reference number is: (b)(4).
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