Additional information: the centrimag motor is not a single use device.Years, 9 months investigation conclusion: the returned centrimag motor (serial number (b)(4) was evaluated and tested by tech service under work order # (b)(4).The reported complaint could not be verified during their testing.The motor was tested along with its related centrimag 2nd gen primary console (serial number (b)(4), evaluated under (b)(4) and flow probe (serial number (b)(4), evaluated under (b)(4).The system was operated at different speed settings without any error codes or other issues being reproduced.However, the motor's locking feature was noted to be defective.The locking feature's set screw was noted to be bent.The root cause of the damaged screw could not be conclusively determined.However, the damage could have prevented a pump from being properly secured to the motor, which can result in high motor temperatures during operation.The damaged locking mechanism was replaced with a new one.Inspection of the motor's cable did not reveal any issues.The motor was tested per the centrimag motor service process and the unit passed all tests.The returned motor functioned as designed.As a result, the root cause of the reported events could not be conclusively determined.The tested motor was returned to the customer site.Reports of similar events will continue to be tracked and monitored.No further information was provided.The manufacturer is closing the file on this event.
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