Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.
Initial reporter is synthes sales consultant.
Dhr review was completed.
Part: 03.
033.
002.
Lot: l750748.
Manufacturing site: (b)(4).
Release to warehouse date: (b)(6) 2018.
The device history record shows this lot of 11 pieces was processed through the normal manufacturing and inspection operations with no rework or relevant nonconformities noted.
This lot met all dimensional, visual and packaging criteria at the time of release with no issues documented during the manufacturing process.
Only top level of the device history record reviewed as sub-components are not lot tracked.
Further review has shown that the non-conformity was created as one piece of this lot did get damaged on the transportation between haegendorf and monument.
The damaged piece has been discarded and the remaining 11 pieces were re-inspected and no damage was detected.
Therefore it is unlikely that this transportation damage is relevant for the complaint condition.
However, a final conclusion is only possible after a physical evaluation of the device.
The investigation could not be completed; no conclusion could be drawn, as no product was received.
Based on the information available, it has been determined that no corrective and/or preventative action is proposed.
This complaint will be accounted for and monitored via post market surveillance activities.
If additional information is made available, the investigation will be updated as applicable.
Device was used for treatment, not diagnosis.
If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on (b)(6) 2018, while assembling the set for the first time, the radiolucent aiming arm was found broken in the original package.
There was no patient or surgical involvement.
This report is for one (1) radiolucent aiming arm.
This is report 1 of 1 for pc-(b)(4).
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