Visual inspection of both processed and unprocessed filter confirm the complaint.While the color transition did occur, the signal color would not be acceptable per our release criteria.Feedback received from both production supervisor and production lead offered possible root causes such as poor laydown of indicator ink during the manufacturing process.Insufficient applied pressure of the pressure pf the printing plate during the manufactured process.Insufficient indicator ink within ink pan of the printing press.A batch review for the past two years shows no non-conformance on files or additional anomalies of note.All processed retains demonstrated color change that were within specification.Additionally, a 1 year complaint history review was performed on 12/24/2018 and no confirmed complaints are on file for this failure mode.Based on the inability to show correlation between the suspect's product's failure mode and internal documentation resulting from lack of a lot number, additional root causes may include; product near or at the end of shelf life.Storage conditions at the point of use resulting in compromise of chemical indicator.We are confident that this confirmed complaint is an isolated incident and is unlikely to recur.As no lot number could be provided, testing of factory retains could not be performed as a comparison against the testing of the suspect product and batch record/complaint review was limited to a 2 year review.A definitive root cause could not be established as a result.Crosstex will replace the case of suspect product with the most current manufactured lot.
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