Product complaint # (b)(4).If information is obtained that was not available for the medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the device was received at the service center and evaluated.The defect reported by the customer has been verified and repaired.The following repair activities were performed: functional test performed.Electrical safety test completed.Hipot test completed.Functional test completed.Motor does not turn: motor replaced.Defective drill mounting mechanism 1.0 has been replaced by 1.25.Resistance value out of specs: handcontrol set replaced."micro": preventive replacement of o-rings performed.Unit modified / unit safety test performed.As per the input check report, the locking ring is defective , motor shaft is stuck and the values of the keypad are out of range.The defective locking ring is the possible root cause for the reported failure.A review of the device history record indicated that this lot of product was processed without incident; therefore, there is no evidence of manufacturing anomalies on the paperwork reviewed.At this point in time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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