(b)(4).Visual examination of the screw revealed that the tulip head of the screw is stuck in a position.It was also noted that the initial thread of the tulip head was torn.A review of the device history record was conducted.No issues were identified during the manufacturing and release of this product that could have contributed to the problem reported by the customer.All complaint trends will be evaluated as a part of the depuy spine monthly complaint review meeting.With the information provided, a definitive root cause for the jammed tulip head on the 5.5 expedium verse fenestrated screw 6.0 x 45 cannot be determined.However, a potential root cause may have occurred due to exerting a significant amount of force on the tulip head and saddle, potentially at a significant angle, may have led to tulip head stuck in a position.With the information provided, a definitive root cause for the torn thread of the tulip head cannot be determined.Noted damage suggests that inadvertently cross threading of the setscrew occurred upon insertion into the tulip head.It should be noted that tightening the setscrew when it is cross threaded places force on the setscrew and the tulip head¿s threads that can result in them being torn.As there has been no issue identified in the manufacturing or release of the device that could have contributed to the problem reported by the customer and no systemic trends were found, this complaint file will be closed with no further action required.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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