Investigation summary: the centrimag motor used at the time of the reported event was not returned for analysis.Additional information for this event states "the hospital and clinicians who care for centrimag patients were unable to provide any information on this event as they do not recall or have access to the case details.They do not know any details or which patient this event is referring to.As customer is unable to provide further information, there is nothing additional available to be reported." as a result, the reported event could not be confirmed and the root cause could not be conclusively determined.Reports of similar events will continue to be tracked and monitored.The 2nd generation centrimag system operating manual (doc.#: pl-0280) has an emergency/troubleshooting section for the 2nd generation console.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console, and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.The reported event and subsequent investigation do not indicate an issue with the manufacture of the product.No further information was provided.The manufacturer is closing the file on the event.
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