H10: additional narrative: on (b)(6) 2018 customer stated the org receiver is showing signal loss.Customer requested repair services.A loaner was sent to customer.The alleged malfunctioned org receiver was never sent to nk.On (b)(6) 2019, customer stated that they were no longer having the signal loss issue and would be returning the loaner.The issue has not occurred since the initial event.Details was not provided.Service requested: repair.Service performed: loaner.Investigation result: service history for this org receiver shows no other incidents.Service history for this customer shows one other signal loss event reported on (b)(6) 2018 - ticket (b)(4).This ticket was reporting signal loss on the transmitter zm-531pa s/n (b)(6).The signal loss was on the v3 lead.Customer did not respond to additional inquiry on this event.The root cause could not be determined.There are no other tickets for this zm transmitter.The above history shows that these two events, together, were isolated incidents.Customer has not experience similar issues since.At this time, the root cause is unknown.Corrected information: f9.Approximate age of device: incorrectly calcuated.D11& c2 concomitant medical products: the cns was used in conjunction with the org which was monitoring transmitters.
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