The production device history record (dhr) for this intra-aortic balloon pump (iabp) was not required to be reviewed as per company standard operating procedure since the device manufacture date is greater than one year from the event date.A getinge service territory manager (stm) was dispatched to investigate.The stm noted that the balloon would fill all the way and when the iabp would start pumping it would fill the balloon all the way up, then three quarters of the way, then half way, then a quarter of the way, and then not at all.The whole time the stm could hear the iabp trying to pump up balloon and the compressor was making a loud noise.In addition, the stm found that when twisting power cord plug, the power led on the cart would turn off.The stm determined that this failure was related to a previous service call reported under mfg report# 2249723-2018-02117.To address the failures, the stm replaced the compressor, power cord assembly, and the filters.The stm noted that the compressor and the power cord assembly came from the customers stock.The stm then performed all calibration, functional and safety tests per factory specifications and due to the intermittent problems with this iabp unit, the stm instructed the customer to perform a "burn-in" and let the iabp run with a balloon and trainer for the rest of the week.The burn-in completed without issue, and the stm cleared the iabp for use and returned to the customer.
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