Investigation summary: a device history record review was performed for the provided lot number (1806225).The review did not reveal any quality issues during the production process that could have contributed to the reported incident.As neither a physical sample nor a picture sample was available for return, ten retained samples of the same lot number were obtained for further investigation.Investigation conclusion: through visual inspection of the retained samples, no damages or defects were observed.Silicone content testing, break out testing, and sustaining force testing were completed on the retained samples.All of the retained samples performed per specifications.Root cause description: as a manufacturing related defect could not be identified, a cause for this incident could not be determined.Rationale: complaints received for this device and defect will be monitored by our quality team for signs of emerging trends.
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