Date of event: unknown.Investigation: customer returned (1) loose 3/10cc 6mm 31g bd veo insulin syringe.Customer states the plunger rod was difficult to move during injection.The returned syringe was examined and when trying to draw the plunger back, it did not feel difficult to move.The alleged issue could not be confirmed.A review of the device history record was completed for batch# 7317969.All inspections and challenges were performed per the applicable operations qc specifications.There were two (2) notifications [(b)(4)] noted for deformed stopper/dry barrel.There were four (4) notifications [(b)(4)] noted that did not pertain to the complaint.Bd was not able to duplicate or confirm the customer¿s indicated failure.Root cause cannot be determined at this time as the issue is unconfirmed.
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