Investigation summary: a complaint history check was performed, and this is the 2nd related complaint reported with the defect/condition of leakage beyond the septum (iag bc) with lot #8226673 regarding item #382533.Dhr review was performed on lot number 8226673.The lot number was built / package on afa line 12 from 21aug2018 through 25aug2018.Review of dhr revealed all required challenge samples, set-up and in process testing was performed in accordance with the quality plans.Review disclosed no reject activity findings throughout the build of this lot that would impact the outcome of the quality of the product relevant to the defect stated in the pir.No quality notification were initiated during the build of this lot number.Investigation conclusion: observations and testing could not be performed because units were not received for investigation of this incident.Root cause description: indeterminate ¿ without the actual sample for evaluation and testing there was no physical evidence to confirm or support manufacturing process related issues for the reported defect.Rationale: a formal corrective action will not be initiated at this time.Customer complaint trends are evaluated on a monthly basis.If the trend of a specific type of complaint warrants a formal corrective action, resources will be assigned at that time.Product quality is evaluated during the manufacturing process with prescribed variable and attributes inspections.These inspections are performed by operators and/or process control technicians to ensure any gross process changes are identified.If defects are observed, disposition of the product, root cause and corrective action are applied according to the quality control plan.
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