The associated complaint product was not returned for evaluation, please see below the results of our investigation: we have now concluded our investigation in to the reported complaint.As of today, no product return for this complaint has become available preventing a more thorough investigation.Without return of the actual device we cannot further investigate or confirm the details supplied in this complaint and try to determine a root cause.If the device is returned in the future then this complaint may be reopened.A dhr has not been possible as reasonable effort to obtain a lot number have not been successful.Complaints history review was run for the product code and fault reported, there have been no further complaints of this nature reported.On this occasion we have not been able to identify a definitive root cause for the device.Smith and nephew are continually investigating ways to develop and improve our products.We will continue to monitor for any adverse trends relating to this product range.
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