(b)(4).Device evaluation by manufacturer: a field service engineer (fse) contacted the customer over the phone to address the reported event.Fse instructed the customer to obtain a spare column fitting from the accessory kit and connect it to the column.The customer ran primer samples without any leaks and the retention times were at 0.59-0.60 minutes.The customer then calibrated and ran quality controls without any issues.No further action was required by the fse.The instrument was installed on 08-mar-2018.A complaint history review and service history review for similar complaints was performed for serial number (b)(4) from 08-mar-2018 through aware date (b)(4) 2018.There were no similar complaints found during the searched period.The g8 operator's manual under chapter 3, assay operations, section 7, states the following: 7.Other items to check: check the flow line connections, particularly the filter and the column inlet and outlet for leaks during warming up operations.Tighten the connection if a leak is found.The most probable cause of the reported issue was a deformed column fitting.
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Tosoh bioscience, inc.Is submitting on behalf of the foreign manufacturer, tosoh corporation, per exemption number e2017013.Submission of this report does not constitute an admission that the importer or manufacturer's product caused or contributed to the event.A review of the device history record (dhr) was conducted for serial number (b)(4), which confirmed that there were no nonconformances, failures, discrepancies, or missed steps during the manufacturing process that could be related to the reported event.
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