On (b)(6) 2019, the reporter contacted animas and alleged the patient experienced a blood glucose of 50mg/dl, with unsteadiness with standing and walking, and a blood glucose of 350mg/dl, with nausea, associated with an alleged inaccurate delivery issue.Reportedly, the patient remained on the pump, and did not receive any treatment above and beyond the usual routine of diabetes care and management.During troubleshooting with customer technical support, it was revealed the basal delivery totals in total daily dose did not match due to an accessed basal edit, and prime menu.Changes were also made to the pump basal program.The basal history matched the active basal program settings.The bolus totals matched, and all boluses were recorded as programmed.The patient alleged the pump was not delivering as it was supposed to.This complaint is being reported based on the allegation that the patient experienced hyperglycemia and hypoglycemia associated with use error of the pump.
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