The device was received for evaluation at our local service centre.At this facility a thorough evaluation of the functionality and safety of the device was conducted.The reported complaint could not be replicated during the evaluation; a performance and safety check was conducted and no anomalies or problems were found, the device passed all functional tests and was confirmed working within specifications.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products and we will continue to monitor for any adverse trends relating to this product range.
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