(b)(4).Upon review of the device history records for the affected lot number, we can confirm that both the correct material and correct components had been used and that the instrument meets the product specifications.All process steps were found to have been properly documented.Prior to shipment, our instruments undergo a 100% functional inspection.If there had been any improperly inserted rivet, this would have been detected.As the draw rod ball of the insert is overstretched and strongly deformed , we suspect that it was damaged as a result of overstressing by applying massive pressure via the handle and/or an improper use.At (b)(6), no further measures will be initiated; this complaint is being rejected by us.The instrument in question will be scrapped by us unless any other instructions are received from you within 12 weeks.No further measures will be initiated by (b)(6); this complaint is being rejected by us.
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