The investigation was completed by conducting a thorough evaluation of the reported information.The root cause has not been identified, but the information received indicates that the root cause is probably incorrect setting of the x co-ordinate for the second electrode.The x co-ordinate used during the treatment was not according to the planned treatment protocol.No reports from the customer or the distributor indicate that an equipment failure was involved in the event.There are instructions and warnings included in the lss instruction for use to ensure setting the co-ordinates correctly.Based on this information there is no indication of device malfunction.Due to the age of the equipment, it is recommended to replace the system with the latest design of the multipurpose arc, which includes a counter scale.
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