Model Number U411 |
Device Problem
Patient Data Problem (3197)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 01/30/2019 |
Event Type
malfunction
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Manufacturer Narrative
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This event occurred in (b)(6).
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Event Description
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The customer alleged a possible patient sample mismatch on the cobas u 411 analyzer with software version 3.3.2.The customer stated that a sample mismatch occurred during the processing of "some" samples.The results were sent to the host system.The customer reviewed the results in the host system and noted that the samples did not match the sample characteristics.The customer repeated the tests and confirmed the correct result by microscopy.There was no allegation that an adverse event occurred.Investigations are ongoing.
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Manufacturer Narrative
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The investigation found the customer was reading the patient sample identification number incorrectly from the barcode scanner.The investigation determined the issue was due to an operator error and there was no malfunction of the device.
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Search Alerts/Recalls
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