(b)(4).Investigation: a visual inspection of the femur cutting guide (ns334r) and the threaded pin (np586r) was made.A visual inspection revealed visible damage and visible helix traces, also metal powder was discovered.Grooves were found in both boreholes.Also grooves in both boreholes were found.Examination of the boreholes was made with a control gauge and it was determined that they and not complying with the specifications.The boreholes no longer have the initial diameter through material throw-up and using traces.Batch history review: ns334r: the device quality and manufacturing history records have been checked for the lot number (4508169307) and found to be according to the specification, valid at the time of production.Three similar incidents have been filed with a product from the batch (4508169307).Conclusion and root cause: the root cause of the problem is most probably usage related.Rationale: investigations lead to the assumption that the grooves in both boreholes and metal powder were caused by a usage error due to a material throw-up of the pin.The boreholes no longer have the initial diameter through material throw-up and using traces.Particles or forces applied during corrections while navigating may have led to a material throw-up.The quirks and visible helix traces may have been caused by the grooves, material throw-up and the additional movement through using the pin.There is a possibility for pre-damage or similar due to previous surgeries.If the instruments are in such poor condition they should no longer be used.Due to a material throw-up and grooves in the boreholes, there is the possibility that the pin and the inner surface of the hole could have been cold welded.We cannot determined the exact cause for the visible damaged tip.According to the instructions for use (ifu) the following points and warnings much be observed: excerpt from ifu: prior to each use, inspect the product for loose, bent, broken, cracked, worn, or fractured components.Do not use the product if it is damaged or defective.Set aside the product if it is damaged.Replace any damaged components immediately with original spare parts.A capa was initiated.Associated medwatch: 9610612-2019-00076.
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