We have now concluded our investigation for the complaint received.No dhr/batch record review was possible as no lot numbers have been made available.No complaint sample was available for assessment.The database of change controls for the agb lite product family was reviewed and it was found there were no changes to raw materials, manufacturing methods or equipment since the original qualification exercises that could have contributed to the issue experienced by the customer or alleged adverse reaction.The investigation did not find product defect or manufacturing process issue.The complaint sample was not available at this time.Once the sample received, an assessment may take place to make further investigation.Based on the available information, the cause of the complaint is inconclusive so no action can be taken at present.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.We will continue to monitor for any adverse trends relating to this product range.
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