A customer emergency medical technician (emt) reported that the etco2 module did not work as expected, while patient was in cardiac arrest.The patient was in cardiac arrest and intubated in the field by ems prior to arrival to the hospital.When the customer staff attempted to use etco2 module, no measurement or waveform displayed, despite using proper filter tubing.The staff noticed an error message at the bottom of monitor that indicated calibration was required.When a clinical specialist attached the module to another mx700, an inop message "c02 equip malf" and "co2 occlusion" displayed.Even when the monitor was placed in demo mode, no measurement for etco2 displayed.The emt stated that the staff used a portable etco2 monitor located on their code cart.The patient was transferred upstairs to inpatient unit, where patient subsequently passed away.The emt did not state that the malfunction of this equipment contributed to the death of the patient.
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A philips clinical specialist put the monitor in demo mode using the etco2 module and was not able to see a waveform displayed for etco2.The device was then given to the customer biomed for further review.Per statement from the hospital staff who reported the occurrence to the philips clinical specialist, the hospital staff did not believe the device contributed to the death of the patient, as this patient was already in cardiac arrest prior to arrival to the hospital.Additional information was requested for this case, however, no further information was provided; therefore, the root cause of the issue was not able to be determined.We will consider that the customer resolved the issue, as there have been no subsequent calls logged for this device.The device remains at the customer site.No further investigation is warranted at this time.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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