It was reported that there were two device shutdowns during the surgery and that after the touchscreen was not touch-sensitive anymore, but the mouse was working.Event summary, device history record review and complaint history review were performed.With the available information it is not possible to confirm if the touchscreen was not touch-sensitive anymore as reported by the customer.It is probable that the monitor issues reported within the subject complaint are linked to a previous complaint (damaged isolation of the monitor usb-cable).According to the complaint description, two device shutdowns were reported.As part of the technical investigation only one issue was found.The software stopped working suddenly, when the robot was in 'home' position, due to either an application crash or operating system crash or an improper shutdown of the device.Not enough elements are provided to conclude about the root cause for this issue.
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