MAUDE Adverse Event Report: DEXCOM, INC. DEXCOM G4 PLATINUM CONTINUOUS GLUCOSE MONITORING SYSTEM

Model Number MT20649-1

Device Problem Unexpected Shutdown (4019)

Patient Problem No Consequences Or Impact To Patient (2199)

Event Date 02/23/2019

Event Type  malfunction  

Manufacturer Narrative

(b)(4).

Event Description

Dexcom was made aware on (b)(4) 2019, that on (b)(6) 2019, a transmitter failed error occured.No additional event or patient information is available.No product or data was provided for evaluation.The complaint confirmation of the reported unexpected receiver shutdown could not be determined.A root cause could not be determined.

Manufacturer Narrative

(b)(4).Describe event or problem - correction "dexcom was made aware on (b)(4)2019, that on (b)(6)2019, a transmitter failed error occured.".

Event Description

Dexcom was made aware on (b)(4)2019, that on (b)(6)2019, the receiver shut down unexpectedly.

Manufacturer Narrative

(b)(4).

Event Description

The product was evaluated.An external visual inspection was performed and it passed.The receiver failed to charge and reboot due to the receiver not turning on even with good battery.Receiver log download failed due to receiver not turning on.Log review not performed due to receiver not turning on.Receiver functional testing was unable to be performed.The receiver case was opened, and the internal visual inspection passed.The allegation was undetermined.The probable cause could not be determined.

• Brand Name: DEXCOM G4 PLATINUM CONTINUOUS GLUCOSE MONITORING SYSTEM
• Type of Device: CONTINUOUS GLUCOSE MONITOR
• Manufacturer (Section D): DEXCOM, INC.; 6340 sequence drive; san diego CA 92121
• Manufacturer (Section G): DEXCOM, INC.; 6340 sequence drive; san diego CA 92121
• Manufacturer Contact: ashley spoto ; 6340 sequence drive; san diego, CA 92121 ; 8582000200
• MDR Report Key: 8441341
• MDR Text Key: 139484848
• Report Number: 3004753838-2019-27991
• Device Sequence Number: 1
• Product Code: MDS
• Combination Product (y/n): N
• Reporter Country Code: GM
• PMA/PMN Number: P120005
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: consumer,foreign
• Reporter Occupation: Other
• Type of Report: Initial,Followup,Followup
• Report Date: 03/21/2019

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Date FDA Received: 03/21/2019
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Lay User/Patient
• Device Model Number: MT20649-1
• Device Catalogue Number: STK-GL-010
• Device Lot Number: 5230511
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 06/20/2019
• Is the Reporter a Health Professional?: No
• Date Manufacturer Received: 12/10/2019
• Was Device Evaluated by Manufacturer?: Yes
• Date Device Manufactured: 07/07/2017
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Initial
• Patient Sequence Number: 1
• Patient Age: 76 YR