Method: the complaint rt040 vented full face mask had been destroyed at the hospital facility and was not returned to fisher & paykel healthcare for further investigation.Our analysis is accordingly based on the event description, additional information provided by the hospital and our knowledge of the product.Conclusion: the hospital staff reported that the patient developed the pressure sore as a result of the patient being very thin and the duration/nature of the therapy rather than the mask itself.They aren't raising any complaints related to the functionality or the performance of the rt040 mask.Patient had been on niv for a number of days with high ipap/epap pressures and only very short breaks for drinks/food due to his condition.It was advised to us that the patient understood it was not possible for that pressure damage to be avoided due to the nature of the therapy.He had an appropriate dressing on his nose during the whole period of niv treatment.We were also made aware that patient died, however the f&p rt040 mask did not cause or contribute to the death of the patient.Since the reported incident, the f&p representative reached out to the hospital to provide further training for the correct fitting of the f&p hospital masks.However, the training was refused by the customer.The user instructions that accompany the rt040 vented full face mask state: this mask may only be used in a hospital or clinical setting where the patient is adequately monitored by trained medical staff.Failure to monitor the patient may result in loss of therapy, serious injury or death.If the patient experiences skin irritations, consult physician.
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