Initial reporter phone #: unknown.Investigation summary: in response to the event reported a device history review was conducted for lot number 8106255.Our records show that this is the first instance of this issue occurring in this batch of bd pegasus.According to the sampling plan applied for product performance, this lot was accepted and released without defects being noted during the final assembly or visual inspections.Unfortunately, a sample could not be obtained for evaluation and testing.Without the ability to investigate the affected unit our quality engineers were unable to determine the root cause for this complaint.Bd will continue to monitor this issue and encourages you to submit your sample for review.Investigation conclusion: the gauge of the complaint batch is 24g.No abnormality found in the incoming material, the whole assemble process, packing process and sterilization process.Root cause description: because there was no complaint sample returned, we cannot confirm what cause this complaint.
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