Product complaint # (b)(4).If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the device was received and evaluated at the service center.The complaint was confirmed.The drill mounting mechanism was found to be disassembled relative to the expected configuration per the missing and damaged components of the assembly, therefore the drill mounting mechanism was repaired.The defective o-rings were replaced.The motor was found to be corroded, therefore it was replaced.Fluid contact with the motor has the potential to cause corrosion of the motor, therefore is a potential root cause for the motor being corroded.The o-rings were most likely damaged due to user mishandling.The last time the device was serviced, there were no issues observed with the drill mounting mechanism.Furthermore, there were no modifications or upgrades made to the drill mounting mechanism due that evaluation that would contribute to the condition the drill mounting mechanism was found in during the most current service evaluation.With this, the drill mounting mechanism was most likely caused by user mishandling.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 10/19/2018 and passed all functional testing before being returned to the customer.At this point, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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