A steris service technician arrived onsite to inspect the transfer carriage following the reported event.The technician was informed that after an employee loaded instruments into the sterilizer, the transfer carriage's front wheels were not fully locked into the sterilizer docking station; causing the front of the transfer carriage to fall to the floor.The instrument packs were not affected as they were loaded into the sterilizer prior to the subject event.The technician inspected the transfer carriage and loading car and was unable duplicate the reported event; no repairs were required.The reported event can be attributed to user error as the employee did not fully engage the transfer carriage to the sterilizer's docking station.While onsite, the technician counseled user facility personnel on the proper procedure for loading and unloading the sterilizer.No additional issues were reported.
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