For one of the events, the issue observed by the customer could be reproduced, but the cause can only be explained by a mishandling of the customer.A dent on the bearing plate of one cobas b 101 system was observed, causing an unstable rotation of the plate.Errors indicate that the bearing plate damage was caused by the reagent disk being set incorrectly in the analyzer.For one of the events, the investigation determined that performance testing was performed on the cobas b101 with acceptable results.The investigation did not identify a product problem.The cause of the event could not be determined.There were no follow up/corrective actions.No devices were returned.This device is not labeled for single use and is not reprocessed or reused.
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