A steris service technician arrived onsite following the reported event to inspect the sterilizer and found that the s3 valve had failed.The s3 valve prevents steam and water from entering the chamber of the unit.As the valve was not functioning properly, this allowed water and steam to enter the chamber of the unit subsequently causing the reported event to occur.The technician rebuilt the s3 valve, tested the unit, confirmed it to be operating according to specification, and returned it to service.A 3-year complaint review indicates this to be an isolated event.No additional issues have been reported.
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