(b)(4).Sample was returned to san diego service center for failure analysis.Reason for return: vpv programmer wouldn't program.The console was evaluated for reported failure.The results were unconfirmed.The technician performed the resetting of the unit and performed the functional test.All tests passed.The technician was unable to verify the customer complaint.Manufacturing records were reviewed and found no anomalies.Based on the results of the investigation, the reported issue is not confirmed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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