Catalog Number 209999 |
Device Problems
Output Problem (3005); Problem with Software Installation (3013)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 05/08/2019 |
Event Type
malfunction
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Manufacturer Narrative
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As part of normal complaint follow-up, an evaluation of the event has been initiated by mako surgical.A supplemental report will be submitted when additional information becomes available.
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Event Description
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Case number: (b)(4), mps (b)(6) reported mics not getting power once in haptics.Case type: tka.Surgery was not completed robotically.Update: "< 30 min surgical delay.Procedure completed manually, last 2 angled cuts were done manually".
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Event Description
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Case number: (b)(4), mps (b)(6) reported mics not getting power once in haptics.Case type: tka.Surgery was not completed robotically.Update: "< 30 min surgical delay.Procedure completed manually, last 2 angled cuts were done manually.
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Manufacturer Narrative
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Reported event: mps (b)(6) reported mics not getting power once in haptics.Device evaluation and results: per wo-(b)(4): successfully performed mics status check.Performed burr override and mics functioned.System investigation completed successfully as per service manual.All system checks and tests passed.Product history review: a review of device history records shows that on 02/17/15 1 device was inspected and 1 device was placed on: npr 15-01-0032.A review of the data revealed that the non-conformances are not related to the failure alleged in this compliant.Complaint history review: a review of complaints in catsweb and trackwise related to p/n 209999, serial number (b)(6) shows no additional complaints related to the failure in this investigation.Conclusions: system ready for clinical use.Corrective action/preventive action: no action is required at this time as there is no indication to suggest a product non-conformity or unanticipated hazard.
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Search Alerts/Recalls
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