Product complaint # (b)(4).If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the complaint device was received and evaluated at the service and repair center.Per service report, the reported failure of the motor not functioning was confirmed.Hence, this complaint can be confirmed.The root cause was determined to be corrosion found on the motor.Excessive fluid ingress due to repeated usage of the device over time may cause corrosion.On inspecting the device, further deficiencies were found to be impairing the device function.The following activities were performed: resistance value out of specs: handcontrol set replaced / motor corroded - motor replaced short circuit in the motor cable - motor cable replaced "micro": preventive replacement of o-rings performed.Furthermore, a manufacturing record evaluation was performed for the finished device serial number ((b)(4)), and no non-conformances related to the reported complaint condition were identified.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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