The customer¿s biomedical engineer has been unable to replicate the fault, and a philips employee has not performed a device evaluation.A vtach alarm sounded on (b)(6) 2019 at 06:41 and an abp disconnect alarm sounded on (b)(6) 2019 at 06:52 am.After 06:43, a hr of 23, an spo2 of 89, and a abp of 52 were recorded.These conditions should have triggered separate alarms independent of ecg alarms, but were not captured in the monitor's alarm review that has been provided to philips.The monitor's configuration file states that ecg alarms were set to be able to be turned off and that the pause alarm setting had a duration of three minutes.No indication of the actual alarm on/off state during the time of the event has been provided to philips; insufficient information is available to determine if the monitor failed to alarm.A loaner monitor was provided to the customer after the patient event.A philips response center engineer (rce) provided the customer with troubleshooting options, including a software reload, main board replacement and/or bench repair.The customer has declined these options and has permanently removed the device from service.No subsequent calls have been logged for this device/issue.No further investigation is warranted at this time.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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