As reported the sample is not available for return.It was reported that the issue presented after opening the package.Without having the sample there is no way of knowing what type of foreign material is being alleged and whether it was present prior to opening or if it may have been introduced to the product/package after being opened by the user.The information provided is limited and did not include contact information, therefore we are unable to request addition details.With the information provided, no conclusion can be made.A review of the manufacturing records was performed and found that the lot was manufactured to specification.To date this is the only reported complaint for this production lot of 525 units released for distribution in january, 2018.Not returned.
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