Zimmerbiomet complaint number (b)(4).The tapered navigator® certain® surgical kit (sgtikit) was not returned.Since product has not been returned, visual/functional inspection could not be performed.Pictures or x-ray images were not provided.No device lot number was provided so a device history record review and a complaint history review could not be performed.Manufacturer reported to sale manager that the surgical protocol was altered for a guided surgery and the patient's sinus was perforated.The clinician used a guided surgery software program (believed to be called 'chrome') which is not supported by zb dental.The unauthorized protocol ended up being incorrect and one of the drills used was too long.The hcp perforated a sinus cavity in the maxilla as a result.Based on the information provide, no return product and no radiographs or images, the complaint could not be verified.The root cause of the complaint is related to customer misuse of the product.
|