The customer reported via phone call that the customer experienced hyperglycemia, difficulty breathing as well as tachycardia.The customer states their blood glucose level was 578 mg/dl and current blood glucose level was 429 mg/dl.Customer reports they feel okay to troubleshooting.Customer has been using insulin pump system within 48 hours of reported high blood glucose event.Customer treated for high blood glucose level with insulin pump and syringes.Customer reports they did not contacted their health care professional regarding the high blood glucose.Customer did not allege insulin pump was under delivering.Customer states the drive support cap appears normal.Customer reports insulin exited at the quick release.Customer was using a cannula based infusion set.Customer declined to check their settings.The devices will not be returned for analysis.
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