An investigation was performed for the customer issue and included a review of the complaint text, review of product historical data, troubleshooting, and review of product labeling.Review of product historical data for any trends and all customer complaints received for this issue did not identify any adverse trends or abnormal complaint activity.Based on complaint information, the field service engineer replaced the following parts: a.8921204903, shear valve assembly b.8921016301, hgb lyse - v28 nc valve c.9130543, hgb pathway tubing after the troubleshooting, the instrument passed precision test and control were within range.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
|