(b)(4).
Manufacturing site evaluation: one box was received with 98 pieces within the dispenser; they were in a decontaminated condition.
Failure description - of the 98, 70 packages were damaged and 28 were undamaged.
Investigation: visual inspection showed damaged dispenser packaging, and some of the blades protruded through the individual packs.
Batch history review: the device quality and manufacturing history records have been checked for the lot numbers and found to be according to the specifications valid at the time of production.
No similar incidents have been filed with products from this batch.
Conclusion and root cause: the root cause of the problem is most likely related to an improper transport of the product.
Rationale: according to the quality standard and history records, a material defect and production error can be excluded.
Investigations lead to the assumption that the visibly damaged dispenser packages were caused due to an improper transport of the product.
There is also the possibility that the cause could be traced back to an increased load, e.
G.
Drops, impacts, or similar, during transport.
A capa was initiated and completed.
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