It is reported during an unspecified procedure using a ngage nitinol stone extractor, the basket would not close all the way.It is not known how the procedure was completed after the difficulty was experienced.No adverse effects to the patient have been reported as a result of this alleged product malfunction.Additional details regarding the patient and event have been requested.At this time, no additional information has been provided.
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Investigation - evaluation: reviews of complaint history, manufacturing instructions, instructions for use (ifu), and quality control data were conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed; however, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.A review of the device history record could not be completed due to lack of lot information from the user facility.The instructions for use (ifu) provides the following information to the user related to the reported failure mode: caution: this device is conductive.Avoid contact with any electrified instrument.Caution: sterile if the package is unopened or undamaged.Do not use if package is broken.Important: enclose device in sheath before removing from tray/holder.Important: excessive force could damage device.The complaint device was not returned.A review of previous investigations/evaluations of returned ngage nitinol stone extractors with the same issue, found there were multiple possible causes for the basket to not to fully close.Possible causes previously noted were: device becoming damaged during handling / use due to accidental user error or procedural factors, or manufacturing issues related to the length of the basket subassembly.Without the device available for investigation, the cause for the issue could not be determined.Devices are inspected multiple times during manufacturing and quality control checks for damage and proper functioning.The risk analysis for this failure mode was reviewed, and it was determined that no additional risk mitigating activity is required.The appropriate internal personnel have been notified and we will continue to monitor for similar complaints this report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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