The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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The customer reported the electrodes often come off and do not stay in place.They need to be replaced often.This problem causes bad capture of the heart and/or respiratory rhythm as well as false reading or alarm results.Anecdotally, the customer reported that this event occurred on numerous instances, but is unable to quantify an exact amount.
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