The customer reported via phone call that they experienced high blood glucose level.Customer¿s blood glucose was 450 mg/dl at the time of incident.Customer treated with bolus and injections.Customer experienced symptoms such as heart beating fast and lots of urination.The customer was neither in the emergency room, nor admitted into hospital as a result of high blood glucose.Based on customer¿s report, customer does not allege under delivery.The customer was wearing the insulin pump when high blood glucose event was reported.The customer reported that the insulin pump had no delivery alarm.Customer reports bolus history displays all entries based on their recollection.The insulin pump will be returned for analysis.
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Device passed the functional test, including the displacement test, rewind, basic occlusion test, occlusion test, prime test, excessive no delivery test and delivery accuracy test at 0.08740 inches.The stop (idle) current and run current measurement tests are within specification.Device also passed self test, off no power alarm test and a21 error test.The no delivery alarm functions properly during the basic occlusion test and occlusion test.No unexpected no delivery alarm noted.Device uploaded properly using carelink.No crack display window or cracked lcd glass noted.Device had minor/deep scratched display window, cracked case at display window corner, cracked battery tube threads, cracked case at the reservoir tube window corner, cracked reservoir tube window, cracked reservoir tube lip and a stained end cap sticker.(b)(4).
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